Contact

Zacuto-Gripper.com webshop is handled by EBDN Ltd.

European Broadcast Distribution Network Ltd.

Registered as company 522568, VAT Number IE 1112148TH.

Bank Details: Ulster Bank Account Name: EBDN Ltd. Account Number: 10789680

Sort Code: 985039 EU Payments: BIC: ULSBIE2D IBAN CODE: IE 40 ULSB 9850 3910 7896 80

 

Copyright 2016 EBDN Ltd.

All pictures Copyright by Zacuto LLC. Rights Reserved

Follow Zacuto:

Ireland Reg: 522568 VAT IE 1112148TH

+ 353 85 862 9505 webshop@zacuto-gripper.com

Webshop operated by European Broadcast Distribution Network Ltd.

EBDN Ltd.UNIT 3D North Point House

North Point Business Park

New Mallow Road, Cork, T23 AT2P

Co. Cork - Ireland

For EU VAT Registered Pofessional Businesses Only

EU PRO Webshop

“As a professional cameraman, you want the best balanced rig, focus controls and EVF available.”

Zacuto Rentals

 

For Filmcrews and Film Students.

Production Rentals Simplified and Straightforward.

 

For those who prefer the quality and/or familiarity of Zacuto products on their projects, we now offer a simplified rental program.

It’s designed for productions, not as a day rental.

 

Look for any products you need on the webshop including rigs and Gratical EVF units, place the order and add the 95 Euro Rental UPS shipping* item to it.

 

Pay for the items and use them for the period you need them.

Return them after X amount of weeks and we will charge you 10% of the value for the first week and 5% for each additional week

and refund you the difference from what you paid.

Example: Rent a FS7 Gratical EYE rig with a Recoil Follow Focus handgrip kit. Total sale price 3290 Euro.

You return it after 2 weeks. We refund you 85%, 2795 Euro.

 

Rental period must be minimum 1 week and value of rental equipment minimum 1500 Euro.

Rental period starts when UPS package is delivered and ends when picked up by UPS courier for return.

 

For small budget Film Students we give you the first week of rental FREE when you rent for a minimum of 3 weeks at 5% per week.

 

*Rental UPS shipping includes return parcel shipping and insurance of the goods.

 

Zacuto Lifetime Warranty

Zacuto USA warrants for the life of each Zacuto product, that it is free from defects in material and workmanship. Subject to the conditions and limitations set forth Zacuto will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Zacuto on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If Zacuto is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made.

 

This warranty covers only repair, replacement or refund for defective Zacuto products, as provided above. Zacuto is not liable for, and does not cover under warranty, any other equipment bought from Zacuto that is not designed and manufactured by Zacuto and under the Zacuto brand. This warranty excludes 3rd party equipment, and or equipment attached to Zacuto products. In the event of a claim, Zacuto’s sole obligation shall be repair/replacement of the product. In no event will Zacuto be responsible for incidental, consequential, or special loss of property, however caused. As well, in no event will Zacuto have any personal liability whatsoever.

 

There is no registration necessary.

 

Zacuto Limited One Year Warranty

Zacuto USA electronic devices come with a limited one year hardware warranty. The limited hardware warranty covers defects in workmanship and materials of our products for up to one year. This warranty does not cover any damage to this product that results from improper installation, accidents, abuse, misuse, negligence, natural disaster, insufficient or excessive electrical supply (if applies), abnormal mechanical or environmental conditions, dust or any unauthorized disassembly, repair or modification.

 

Pixel Policy

All LCD panels have dead pixel or dots if you look with a magnifier. With our EVF both situations apply. When the Z-Finder is on the EVF screen, we are magnifying so dead pixels become more noticeable and with the EVF up we are not magnifying so dead pixels or dots are un-noticeable.

 

Our policy is:

 

With 2.5x or 3x Magnification: No more than 2 dead white pixels and less than 10 dead Red, Green or Blue dots visible.

REACH US

The Zacuto EU PRO Webshop is handled by

European Broadcast Distribution Network Ltd. Ireland

 

UNIT 3D North Point House

North Point Business Park

New Mallow Road

Cork

T23 AT2P

Co. Cork

Ireland

 

INT +353 85 862 9505

 

 

webshop@zacuto-gripper.com

FILL THE FORM

If you have a question before ordering or related to a recently placed order,

please use this form to contact us.

 
 
 
 

FREQUENTLY ASKED QUESTIONS

01. Do you ship internationally?

 

Zacuto EU PRO Webshop by EBDN Ltd. only ships to the 28 EU countries. We only ship to professional EU VAT registered businesses.

Shipping is by UPS and costs 25 Euro to any of the EU countries, or FREE of charge for all orders above 1000 Euro.

 

02. Who should I contact if I have any queries?

 

Mail to: webshop@zacuto-gripper.com

 

03. Why can I not pay with Credit Card or PayPal?

 

The main reason is that according to EU law, for Intracom VAT Free invoicing and shipping of goods within the EU only money transfers that origin from

the bank of the EU company are legal.

 

04. How can I return a product?

 

All orders are final and are treated as professional special orders. Only goods in their original packaging, unopened and unused can be returned with prior consent of EBDN Ltd. For more info see our terms and conditions at checkout page of shopping cart

 

05. How long will it take to get my package?

 

All orders are shipped once a week. This enables us to fill your order with units from the US if all items would not be in stock in Ireland.

Shipments happen on Wednesday. Your order will only be completed once we have received payment by bank transfer.

 

06. Terms and Conditions?

 

 

Zacuto USA strives to guarantee 100% satisfaction with all of our products. We want you to be satisfied with the value and quality of your purchase. If for any reason, you are not satisfied please notify us.

 

Zacuto Brand Warranty

All Zacuto brand products have a lifetime guarantee unless otherwise stated. Zacuto USA electronic devices have a limited one year warranty.

 

Payment Terms

Zacuto-Gripper.com handled by EBDN Ltd. only accepts Bank Wire Transfers.

 

Order Processing

You may place an order through our online store or get a customized quote by contacting one of our sale representatives at

EBDN Ltd. Ireland at INT 353 85 862 95 05 or by email to: webshop@zacuto-gripper.com.

 

Shipping

We offer EU shipping using UPS. EBDN Ltd. is not responsible for insurance of packages. Packages are only insured up to 80 Euro, however you may request and purchase additional shipping insurance through EBDN Ltd. We do request that all packages are signed for upon delivery.

 

Returns

Returns must be pre-authorized by EBDN Ltd. by submitting a Return Merchandise Authorization form (RMA) within seven days of delivery. After submitting the form, a sales representative will contact you within 24 hours regarding your return. The merchandise must be returned within seven days after you have been contacted. All returns should be sent to:

 

EBDN Ltd.

UNIT 3D North Point House

North Point Business Park

New Mallow Road

Cork T23 AT2P

Co. Cork

Ireland

 

Items can only be returned or exchanged if they are in the original packaging and delivered in the same new condition as sold with literature, instructions, additional accessories and blank warranty cards intact.

 

Returned items will be inspected upon arrival. Items may be subject to a restocking fee of 15% depending on the condition and the items being returned. Special Order items are not returnable. The customer is responsible for the return shipping expenses. EBDN Ltd. is not liable for items damaged in shipping. Please be sure to package all returns well and in their original packaging.

 

Following arrival and inspection of your return, you will be contacted regarding the status. If you have any questions, please feel free to contact webshop@zacuto-gripper.com. or call INT 353 85 862 95 05

 

Privacy Statement

We respect your privacy! Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to anyone. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.